Airports GIS

Airports GIS Support Desk

The Airports GIS Support Desk provides prompt, knowledgeable, and courteous support. Our Support Desk aims to resolve all requests for assistance on the same day it is submitted. If a request cannot be resolved by the Support Desk, it is escalated to our Subject Matter Experts (SMEs).

You can submit issue or trouble tickets directly to Airports GIS using the following URL:

While creating the issue ticket, provide enough information for us to answer your question. We want to know the criteria in question (for example, AC 150/5300-18B) and the criterion date. ACs go through several editions, so we need to pinpoint your issue. If the issue is related to a current project, also provide the relevant Airports GIS Project Number and the airport location identifier.

If you do not have an Airports GIS JIRA Support Desk account, register by following the below instructions.

Note: for existing A-GIS users, the email/password you have for the A-GIS system is NOT linked to the A-GIS JIRA (they are two different accounts).

Go to then the following screen will be displayed:

Select the JIRA Administrators link, then the following page will be displayed:

In the Requested details box, please include your full name, phone number, email address and state that you are requesting access to the A-GIS JIRA system and then click on the send button. Within 1 business day the Airports GIS admins will create your account and the system will send you an email with your login information and temp password (see the below example).

If you do not receive the email after 1 business day, check your spam folder/firewall for emails coming from the following address: The link in the email is only valid for 24 hours, but in the email there is a link you can select if it has been more than 24 hours and you can re-set your account.